E.C.
I used to braid hair for a freind of mine and she had the same issue. It can be fairly common in african americans. What you can do is take out her braids and "scratch out" her scalp. When her hair is free run a wide tooth comb through it, then have her take a shower and wash her hair, with something like baby shampoo or any gentle shampoo should work. Then when her hair is damp and the scalp still moist, use the comb and make a part, then rub the comb in circles against the scalp to remove the scales. Just keep making parts and repeat all over. It may not all come off right away but this is the first step in letting the scalp breath. It may be something you have to do once a week or so but it does help. Also you can try head and shoulders shampoo, which is what my peds. recommended for bad cradle cap. I would also leave her hair loose for a while with no braids, they can be rough on the scalp. or do light braids that she can take out at night and run a comb through. The more you massage the scalp the healthier it will be. Good luck, hope this helps.