lmao. I am so ticked but sorta just shaking my head. As a gift,my sil gave me and my daughter each a gift certificate for a massage she bought online with a groupon like company. I called to schedule the massage and the place is out of business. I tried to call the coupon company - called BuyWithMe. OUT OF BUSINESS!! dang we were really looking forward to it! What would you do? I think I'm at a dead end with no recourse on deal. I definately don't want to tell my SIL. She'll be mad that she got scammed and embarassed that our gift was no good. She doesn't deserve that. But, I will se her eventually and she will ask how our massagers were.
BuyWith ME is out of business. You guys are brilliant about calling the credit card company.
I am so sorry! I'm mad for you~ I would tell SIL right away....save her from any more money down the drain and then have her contact the BBB to let them know what happened etc. GL
M
If she bought it online, most likely, she used a credit card. Have her call the credit card company and refute the charges. The credit card company can get the money back for your sister. Eh...she may be embarrassed a little now, but that's better than being embarrassed more later AND out the money.
You can file a complaint with BuyWithMe's new owner, it should have a terms of use regarding this. Gilt City, are the ones who bought out BuyWithMe, so they are handling these accounts and transitioning them nicely, so it's the salon who is at fault. It's posisble your sil bought these certificates awhile age before the Gilt City buyout. Also, if Gilt City doesn'f fix this, then your sil needs to know she got scammed so can can get her money back and to make sure her credit card info isn't going to be attacked. She needs to contact her credit card company and they will fight to get the money back. She also needs to know in case she uses this same company again and gets scammed again.
http://www.betabeat.com/2011/10/28/after-big-layoffs-buyw...
and here for the contact:
http://www.gilt.com/support
Did she buy using her credit card? If so she can call the credit card company and tell them she was scammed - charged for services she never received - and the credit card company can track down the business owner from there. Surely your SIL isn't the only one taken in by this scam. I think you should tell her sooner rather than later, since you can only report something like this for so many days after the purchase. Yes, she may be embarrassed, but then, it's not her fault. She would want to know, I'm sure.
I'd tell her anyway, T.. It could be that the company selling it has a different website than you looked at that is specifically for selling these things, and are scamming everyone. You don't want her to buy another deal for someone else.
I'd rather know and be upset, than think I'd done something special, do it again, and then find out I've been "had" multiple times.
So sorry!
Dawn
You need to fess up and say, "I'm sorry, but the place went out of business. I really liked your thoughtful gift but thought you should know what happened so you can contact your credit card company and get a refund, if possible." If it were me, I'd want to know.
Ah, man! Sorry to hear that, but you should really let your SIL know. I would want to know if some scammer has ran off with my money, so I can get it back and give you a new gift. I think it would hurt feelings if I gave a gift, the person got no use out of it because I was scammed, and didn't tell me.
Tell her so she can hopefully get recourse.
If she is like me, she purchased with a credit card and kept all the order numbers, etc on file in case something went wrong. She can dispute the charge with the credit card company and they will investigate from their end at she is not out the $$.
So many of those groupon and living social deals are limited with use. Bottom line, nothing is free and you get what you pay for. Hopefully she gets her money back.
I agree, just call SIL, and let her know...
if your SIL paid for it via a credit card (not a debit card) she should be able to get her money back.
It sucks that that happened.
Oh, I would tell the SIL right away. What if she bought gift certificates for others and she's saving them for future gifts? She won't be mad at you but it's the right thing to do and that way she can contact her credit card company and file a complaint. She might be able to get her money back. You ought to tell her.
There should be some kind of recourse.
Groupon has protections in place for that kind of thing.
I would file a complaint with the BBB-Chamber of Commerence and the The Federal Trade Commission (FTC) and the Federal Communications Commision (FCC) , you can file each complaint online at each website.
I would keep track of this and see if a class action lawsuit is filed in this company's home state. If you got scammed others got scammed. The courts are more inclined to listen to a group than just one person.
Added:
Please do not think I am being picky or nasty but beware is one word. I would type up your complaint in a word processing program with spell and grammer check. The more educated and intellegent you appear to be the more you will get noticed. Proper English and spelling do count. So does proper dress if you get to meet with anyone. Showing up in jeans a T shirt and sneakers will not impress them any more than during a job interview. If this goes to court you want to look and sound like a credible witness.
