Hi A.,
Nightmare is right! Please consider going east to Rogers Park, where our wonderful dentist practices. Jim Furmanek, ###-###-####. We have never had any other dentist and my sons, now 22 and 18, have never complained about going because he is fast, funny and genuinely knows them. We used the orthodontist he recommended and have been very satisfied with him, too, Dr; Furmanek's office is friendly and efficient and there's never NEVER a wait like what you describe. If you like, you can take the boys over to the lakefront afterward -- there's a good playground just a little north and straight east from the Loyola El stop, and they'll enjoy that.
Good luck!
S. F.
mom to two big boys -- also a SAHM who has made my living as a writer/editor all their lives!