J.S.
I hated DirecTV. I had to call this morning for my UVerse because my husband was flipping out over the bill and they reduced it for me by $20. I love UVerse and would hate to lose them for sucky service and horrible customer service so after I paid my bill I let them know that we really wanted to keep them but my husband wanted to change to another company for our package. You HAVE to tell them that you're thinking of switching to DirecTV. That's very important, because then they'll switch you to their "loyalty" department and help reduce your bill. They'll check to see if there are promotions in your state that they can apply or if services can actually be reduced for other reasons.