Dr. Harvey Karp, author of Happiest Toddler on the Block, has a great approach for getting children's attention in a non-confrontational way and drawing them into a happier state. Watch him in action in a whole series of videos on You Tube. Here's one to get you started: http://www.youtube.com/watch?v=fJ1428uYs2g&NR=1&f...
There are also several techniques that I have found to be pretty reliable in keeping a young child calm, cooperative, and happily engaged. These are gleaned both from great books, like How to Talk So Kids Will Listen, and Listen So Kids Will Talk, and experience working with a number of kids over many years.
Before deciding how to deal with a child's behavior, I'd try this: stand in her shoes and consider life from her angle. Notice all the frustrating, controlling, maddening and discouraging situations for a new little person with little choice and limited language. From there, you might find creative ways to reduce as many of those frustrations as possible. This in turn should reduce her negative strategies to deal with her own frustration.
1. At the top of the list are making sure she's not too hungry, tired or overstimulated to cope.
2. I hope you will NOT to think of her feelings as "wrong." She really doesn't choose them, any more than you "choose" to feel angry, confused, or anxious when she throws a tantrum. Anger and frustration are natural, and completely legitimate. If we discourage them by shaming or punishing, the feelings won't go away, they'll just go underground and emerge in some other way.
3. Make the activity we need to get accomplished as pleasant as possible. Offer choices whenever you can. Toddlers are desperate for chances to act on their new abilities, so find ways to offer them those opportunities, even if you are still limiting the options to those that will help you meet your own needs.
4. Turn "must-do's" into games. Anticipate where the trouble is likely to occur, and be prepared with alternatives. Distract and gently redirect. Offer small toys or projects when they get restless in public. This is more fun for everybody, and will reduce the need for correction and discipline dramatically.
5. Participating in a task, like picking up toys, alongside the child, with a cheerful attitude. This is really important. It keeps her from experiencing the task as joyless and lonely and too big to accomplish alone.
6. Give advance notice that you'll need to initiate a different activity pretty soon. Then notice again that this change will need to happen in one more minute. Then time for the change arrives, at which point, I move into steps 4 and/or 5. Transitions tend to be really hard for young children, and this helps them prepare emotionally.
7. When something really must happen now, be as inevitable as the tides. The ocean doesn't get hung up on judgement, resistance, drama or anger. It just rises, calmly and implacably. If my grandson won't get his jacket on, or come to the table, or pick up the toy cars after my final request, I get the jacket, or guide him to the table, or bring him back to the toys and make a game of picking them up. All gently, with a smile. My attitude can make the difference between a long, drawn out episode or the satisfaction of having done what's necessary.
Having positive strategies in place ahead of time takes work and creativity on your part, but not dealing with a problem until it's in full swing is even more effortful and frustrating, for both you and your child. And for any toddler, too much discipline – if defined as punishment after a natural kid behavior – is probably only going to make your child more reactive, resistant, frustrated, and uncooperative.
My best to you. For me, this was a challenging, but really fun age, for both my daughter and my grandson. Kept me on my toes!