How Do I Make Them Stop Calling Me?

Updated on December 14, 2010
N.K. asks from Marblehead, MA
16 answers

I keep getting automated phone calls from "Pentagroup Financial LLC", which is a debt collection company as far as I understand. They are looking for "a Jonathan". I called them twice already, telling them they have the wrong number and they hang up on me as soon as I say this! And then they keep calling me.
How do I make them stop?
I filed an online complaint with the "FTC Bureau of Consumer Protection" but I am not sure if it will help at all...

EDIT: To answers some questions asked:
I get these calls on my cell phone.
No, I do not know any Jonathans at all, I am sure of that.
I spoke to an actual person both times I called them. The first time I called, they transferred my call twice to someone else, the second person said he is transferring me to their "wrong numbers" division. When I was transferred, I told the person they have the wrong number and he hung up! The second time I called them and told they have the wrong number, they hang up immediately...

What can I do next?

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B.M.

answers from Allentown on

I get the same call...not for Jonathan ;)
I called a few months ago and asked them to stop, this has been my cell number for over 10 years and 'whoever Flores' has not had this phone. They stopped for about 3 months and just started up again. I went thru the whole process again, and hopefully they will not start up again. It is annoying because it is a automated message and I have to actually call back to talk to a person. If it was a real person, I would market my business to them! That would probably stop the calls! ;)

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L.K.

answers from Fargo on

Automated is tough, you are able to get a live person when you call back?
I had a company calling me at my workplace repeatedly looking for someone with my name...when I got a live person I asked who they were looking for, where the person supposedly lived etc etc. Once I ran through details and they agreed I was not actually the person they were looking for, they said they'd fix their records...but didn't. After a few more calls I blew up at them, asked for names and managers at the company and said they'd be dealing with my lawyer next if they continued to harass me at my workplace. That finally did the trick. Good luck.

More Answers

S.G.

answers from Dallas on

We had constant calls for someone; I started documenting all the calls (time, who, and phone number). Once I finally got someone on the phone; I let them know that
1. The number they are calling for...is wrong due to we've had this number for (fill in how long) and due to the constant harassment and do not know this consumer's whereabouts.
2. Begin to list the times and who has been calling, then from what number
3. Have reported this to the FTC
4. And if they have called before 8am or after 9pm it is illegal.

5. also it is good if they have told you about the consumer's debt add that into your list due to FTC laws it states: The FDCPA generally prohibits the company from providing information about the consumer's debt owed due to you do not know this person's whereabouts, have no relation to said person, and have reported the company to the FTC and calls from this point should cease

Further law states: Section 804(3) prohibits a debt collector contacting a third party for location information 18 from communicating with the person more than once, unless the person requests it or the collector reasonably believes the person’s earlier response was erroneous or incomplete and that the person now has correct or complete location information.

Good luck; you are on the right path; they should stop calling you soon.

2 moms found this helpful
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I.*.

answers from Columbus on

Are they calling your home or cell phone? I had a company calling my cell phone for the wrong person and went through the same problem you're having. On my cell phone I have an option to send certain numbers straight to voicemail. I added their number and programmed it to go straight to voicemail. Also, some cell phone companies can block certain numbers from calling you.

2 moms found this helpful

L.M.

answers from Dover on

I would call again, ask who you are speaking to and if there are any agent or representative numbers that identify them. Additionally, attempt to get an address too. Tell them you are returning their call and see what they say. Try to get as much info as you can. Then tell them that you would like to speak to their legal department.

After getting the same info from the legal department, tell them that you have made multiple attempts to have calls to your cell phone cease as you are not Jonathon and you do not know him. You are now putting them on notice that it is harassment and if the calls do not cease they will hear from your attorney. Then follow up with a letter documenting the calls and telling them the same thing.

1 mom found this helpful

K.M.

answers from Chicago on

You have to get someone on the line and actually talk to them, have them go thru the security question thing and convince them that they are contacting the WRONG person, but really it is all how you go about it. I have worked collections and they do not give up easily on a number when it is their only lead. You can also try contacting their legal department if this does not work. But really once you can not answer any of the security info they should realize you are not the correct person tag that send it to skip and move on.

1 mom found this helpful
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J.C.

answers from New York on

Ask for a manager or supervisor and tell them what is going on and that that you know your rights and that they are abusing them. Tell them to take you off the call list ASAP or you will be calling the police for harrassment (but I wouldn't do that - just say you will).

Also, be sure to get the supervisor's name in case you need to go to his or her boss.

1 mom found this helpful
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M.K.

answers from Kansas City on

Send a certified letter with confirmation receipt needing signature at DELIVERY stating that you are not who they say you are, ect. Be clear that there is a confirmation receipt and that from the signature receiving date forward, if there are any more harrasing phone calls YOU WILL CALL A LAWYER AND SUE THEM!!! This is per Dave Ramsey and apparently it really works because you will win, should it come to that, and they know it.

1 mom found this helpful
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S.T.

answers from Chicago on

your cell provider can block the number! how annoying!! good luck :)

A.S.

answers from Detroit on

I'd immediately ask to speak with someone in the legal dept.

E.K.

answers from Minneapolis on

We had that happen once a few years ago. They were looking for my husband's step-sister. The first few times I simply hung up because it didn't want my family involved in whatever mess she was in now. But they can be so darned aggressive and unscrupulous - It was kinda scary. Here's the thing. They KNEW I wasn't her. But they did know we were family. They wanted us to tell us everything we knew about her: Where she worked, lived, cell nbr, if she had children, other fmily mbrs phone nbrs, any stores or clubs she frequented....Yikes! So, maybe they have the wrong number of maybe this "Jonathan" is really someone you know....Vert distantly.

I was sorely tempted to sell my SIL down the river because her stoooopid choices were causing ME to be harrassed. But I did not. Let them do their collecting themselves. They are compensated well for every dime they help recover...I do not get paid to help them.

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R.S.

answers from New York on

If you are getting calls on your cell, automatically this is a scam. I am not totally certain, but fairly certain I had read somewhere that it is illegal to obtain any solicitations on your cell phone.

I am not sure what to say here, but perhaps if you contact your cell phone service provider they may be of aid.

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B.D.

answers from Pittsburgh on

We had the same situation a few weeks ago. I'd love to know how they associated our phone number with this other person. They were RELENTLESS for about 2 weeks. Everytime they'd call we'd tell them we did not know this person etc. It didn't matter. My husband asked to talk to a supervisor and was called some pretty pathetic names so that doesn't even work. I tried reporting them to the Do Not Call registry but I bet they are excluded since they are legitimately trying to collect a debt...from the WRONG person! Anyway we would get literally 15 calls a day from different numbers/companies for this person. It did eventually stop. I'm not sure why. Did we finally get the mesasge across that they had the wrong number or is that as long as they try? I can sympathize with you, but if anyone knows the answers to make these calls stop, I'd love to know too.

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A.H.

answers from New York on

tell them you need to talk to a manager when they call... tell them you can help them find jonathan... once you get a manager.. tell him or her about the annoying phone calls.. get your name off the list... and that should be that.. good luck

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B.B.

answers from Detroit on

I had an electric company calling me for 2 months asking for someone else (mid winter in MI and all I could think of was a little old lady who was gonna get her power shut off cause she never had a chance)... same house numbers, different street... Play along with the automation... Get someone on the line ... Perhaps you'll get someone who speaks the language and is helpful instead of ignorant... usually they give a number to call if you have any questions... If they don't ask them if there is a number that you can call to get more info on the account (ask BEFORE you tell them that your not them)...

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K.F.

answers from New York on

Pause before speaking, this way you can be certain you have their attention. Even if you were Jonathan, if you ask them not to call they must comply but their system may be slow in getting that information directed to the right place. Give them 2 weeks to get this straight. Also when you know your rights and the rules and can recite it to them that scares them off too. By law if you ask them to not call they shouldn't call. Tell them so and sound official. This should scare them off too.

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