We were members for over a year and left due to a conflict and the poor customer service. I had an issue with one of the staff and called manangement and spoke with her once, she said she would look into it and get back with me. She never did, I left several messages and emails with no response. I even went so far as to call the corporate office, they said they would look into it and get back to me and never did. Seems to be a pattern with this company! Besides that I saw several changes in policy depending on who was working. The biggest problem I had with the childcare was in the evening when there was teenagers working. They would talk to each other or on their cells no matter what the kids were doing. the other thing I didn't like was the lack of service at the end of the day. I work full time long hours, so we would go in after a late dinner. So I was usually picking my daughter up at 8:45 or 9:00 to get a workout in. She would be sitting on the floor by the exit door or sometimes allowed to play on a computer. Most of the lights would be turned off and they would have cleaned up already, so who was caring for my child? One other thing to consider is you have guest passes with your membership, when you bring someone, they will call them all the time to try to get them to join. It is kind of embarrasing, when your friends say they keep calling me. It is a really nice place and definately has all the frills, but if you have a concern or problem, it might be a challenge to get any help or management to even take your call. Just wanted to share my experience and keep you informed of all the sides of the story. Good luck with your choice.