S.B.
Thanks for posting! I was considering giving them a try, too. I wonder if the Target in Flower Mound would be the same?
I haven't used them, but several of my friends swear by the BabiesRUs studio there on FM3040. I have one friend who is super picky and she takes her daughter there about once every 6 weeks and does a ton of poses, etc. and she said they are always really great. This is second hand knowledge, though, as I haven't used them - you can't make appointments, it's first come first serve and everytime I've been, the line is too long to attempt with a squirmy toddler.
I'm so sorry you had such a bad experience! I hope the Plano experience is better. It should be a requirement that if you're going to photograph kids, you should also have them, so you "get it" a little better. Good luck!