Eczema doesn't need a cream or an ointment, it needs to be treated from the inside out. Its probably a food issue, the most common are dairy and soy. My oldest had eczema and psoriasis, and his eczema will break open, bleed, crust over and cause him serious pain if he has too much dairy. It took us years to figure out how to treat it ,but once I stopped listening to doctors who wanted to only put bandaids on the problem instead of solving it, we got it right.
We cut out most dairy from his diet, he takes fish oil supplements and acidophilus probiotic daily. We do'nt treat the broken skin, it needs to dry out on its own. Since we started this treatment he's not had any broken open skin in 3yrs.
Eczema is a fungus that lives in the colon and presents on teh skin, and its allergy/sensitivity related. Figure out the problem, kee pa food journal, cut out her dairy (or yours if you are nursing). Get her some good acidophilus caplets you can break open for her, and some liquid fish oil supplements.
Do NOT use hydrocortizone! Its connected to cataracts in the eyes and it also weakens skin so its more susceptible to breakouts. It may work short term but its not worth the long term griefi t can cause.