T.S.
I have always gotten my ladies through referrals from friends and neighbors.
And yes, I think you SHOULD be specific about you want and expect, but I also think it's good to ease up on little things. After all, these people are employees, and as long as they are doing a good job overall I don't think it's a good idea to micromanage them too much. I always hated that kind of treatment from an employer (I found it demeaning) and as a matter of fact that's one of the main reasons I quit my last job!