Question Regarding Crib Recall

Updated on May 09, 2009
S.A. asks from Eagle River, WI
20 answers

Hi Moms, I just have a quick question. The model crib that we bought for our daughter has just been recalled within the past few days. I sent my info via the internet and received a package from the company. They said that we should stop use of our crib immediately and take all of the hardware, bolts, mattress support pieces off and send them back to the company in order to get a voucher to purchase a new crib. The only thing I don't quite understand is what they expect us to do with our child's sleeping arrangements for 7-10 days while we are waiting for that voucher. My daughter is a little over 19 months and not ready for a big girl bed yet. Just wondering what other mom's thoughts on this were. Thank you.

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M.F.

answers from Minneapolis on

Well, if the crib was recalled, I think the sooner you get a replacement, the better. Do you have a pack-n-play she could sleep in temporarily? Or a crib you could borrow from a friend?
I think it's important to get the replacement, it's a safety issue!

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A.B.

answers from Fargo on

As everyone else on here has suggested, use a pack-n-play. If you don't have one, borrow one from a friend until you can get the new crib.

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R.K.

answers from Appleton on

Call the store that you purchased the crib from. If there is a recall you should be able to return the crib and get a new one.
Also if you have a pack n play your little one should be able to sleep in it for a few days. If you don't have one see if you can borrow one.
I would also contact the news department of your local TV station and tell them the story. Companies do not like negative stories and a phone call from a reporter to the store and the company that sold the crib to the store should get things moving.
It is ridiculous that expect you to wait for a safe crib for your child.

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K.K.

answers from Des Moines on

Not much advice...just a good luck! This happened to my sister and it tooks MONTHS upon MONTHS, and many different phone calls to the company before she got her voucher! They just put their daughter in the pack and play while they waited!

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S.M.

answers from Chicago on

Do you have a pack and play?

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R.P.

answers from Minneapolis on

This has happened not once but twice to my friend. She just used a pack-n-play. Good luck!!

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D.R.

answers from Minneapolis on

These companies are ridiculous, and just covering their behinds. When our baby gate was recalled, they said the same thing - so what are we supposed to do without a baby gate at the top of the stairs, when, by their instruction, we are supposed to "stop using the product immediately?" : ). Anyway, my little tirade being over, My advice is to use a portable crib. In my experience, little ones transition back and forth pretty easily, like they know its temporary! We moved halfway across the country when our daughter was 12 months old, and she had to sleep in her pack-n-play for a week until our furniture arrived and then for another couple days while I finished painting her room. The transition was pretty seamless, even though she had been sleeping in a different room in a new house the whole time. Your daughter is a little older, but she should do fine if she has all her comfort objects with her in her temporary crib. You could also tell her a story every night about her crib's adventure and how it will feel all new and happy - she may not completely understand, but it will give her a sense of wonder, comfort, and finale to the whole experience!

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N.S.

answers from Omaha on

I agree with the other moms - use a pack and play.

I just did this myself, our Jardine crib was recalled. And it really did only take about a week to get the voucher in the mail. Everything worked out perfectly for us.

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K.S.

answers from Minneapolis on

I understand the tricky situation you're in - but you have to be thankful that you received info on the recall before something potentially hazardous happened to your child! Maybe ask a friend if you can use their pack 'n' play for a week or try letting her sleep on the crib mattress on the floors next to or at the foot of your bed. Remember, people went centuries without cribs!

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C.T.

answers from Milwaukee on

I would use a pack n play. My daughter sleeps in one when she stays over by my parent's house, and since the pad isn't very thick, my dad went to a fabric and craft store (Joanne Fabric) and bought a 1 inch thick piece of foam to put on top of the pad, and then they put the sheet over that. She slept much better. Hope this helps.

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K.R.

answers from St. Cloud on

Do you have a friend or family member that has a crib you could borrow until your voucher arrives? I would also ask around in any community groups you may be involved with (church, mom's groups, etc.).

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M.S.

answers from Minneapolis on

We had that happen when our daughter was about 6 months old. We used a pack and play in the interim.

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J.C.

answers from Madison on

What a huge pain! I had to deal with the whole crib recall thing a year ago, but luckily my son wasn't born yet (we got everything sorted out just in time for his arrival!). It turns out my crib wasn't even one of the recalled ones after a 3 month long ordeal! I'm sorry you're having to deal with this. I would try to borrow a crib from someone, or use a pack n play, I guess. My son doesn't do great in the pack n play at first but he gets used to it after about a week (we use one when visiting my parents).

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K.L.

answers from St. Cloud on

I had the same issue with a carseat I had recently purchased, not recalled but a defective piece. I returned it to the BabiesRUs store (thankfully I still had the receipt) and exchanged it for a new one. I explained to them the situation and I had no problems.

But yeah, Graco wanted me to send the carseat to them so they could send out a voucher after they verified the problem. It would have taken over two weeks and I need the carseat everyday for trip to daycare. I only have one besides the infant seat so it would have been a major inconviencience.

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B.K.

answers from Minneapolis on

Hi Shelley,
we had the same issue. It's a huge inconvenience. We ended up transitioning our twins into big kid beds early. Can try using their crib mattress on the floor or using pack -n-play? Good luck.

B.

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J.R.

answers from Minneapolis on

We had the exact situation last year. Here is what I did:
Contacted the recall number, found out how much I had to spend on a new one, and had them send out the package for the bolts, etc. to send back.
Went to www.babiesrus.com and bought a new crib.
Got the envelope and put the pieces from the bad crib in it and sent them back to get the voucher for the recall.
Got the voucher, brought it to Babies R Us with my receipt for the crib I bought, and got my money refunded.
The most important is to get them out of that bad crib so they are safe.
Also, we bought the crib online because they didn't have much in the store at the time. I got prior approval for it all from Babies R Us before I did it. They refunded me the cost of the crib AND the shipping. Call them first though to make sure of everything.
The whole deal turned out great!
Good luck,
J.

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J.F.

answers from Minneapolis on

We had the same thing happen and I could have killed someone by the time we were done with it all!

Jennifer R. did what we did...or wish we would have done from the beginning. We were given different information because we were one of the first ones to act on the recall than people who acted on it a few days later.

You may find more options of affordable cribes online through the store you purchased the crib from. If Babies R Us, call a manager and tell them that you want to buy a crib online or in the store first, then ship your hardware to the recall center. You will have to use a major credit card (maybe they will do debit cards now) so that they can refund your money when you finally get your voucher(we waited almost 6 weeks!). If you can't wait that long to be refunded, ask a relative to help you out and use their card. Make sure the store knows what you are doing and DOCUMENT each conversation and with whom you are speaking with.

I'm so sorry you have to deal with this. It is a HEADACHE!

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B.H.

answers from Minneapolis on

Use a pack n play I guess

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L.R.

answers from Madison on

Not sure how much help this will be, but the only thing I can think of is if you or a friend has a Pack n play your daughter could use until you get the replacement parts for her crib. It sounds like you will have to send in quite a few parts. It's too bad the company won't send the replacement parts first, although if it's recalled, it may not be safe to continue use. Sorry I don't have a better idea for you. Good luck!

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B.H.

answers from Minneapolis on

I am in the same dilemma right now as my Jardine crib has been recalled. I read that Babies R Us states in their policy that they will return/exchange any recalled item. I plan to go there this weekend to see. If they will, I will take apart the crib and go pick out a new one. I cannot wait the in between time for a voucher. That is a ridiculous procedure. Try talking to Babies R Us.
Brenda

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