Help with Fedex

This is really odd. My husband worked for FedEx for many years and I have never heard of anything like this, they are usually very uptight about this sort of thing. There's been multiple times he had to drive 2 hours out of the way just for one pick-up! All you can do is report to the management along with your confirmation number and ask for the cancellation details. Really, I would probably drive to Fed Ex and drop the package off myself, and threaten your company will go with UPS next time if this isn't remedied.

Glad you got everyone's names and contact information! I would march right into the nearest FedEx, request a manager, and explain everything that happened like you did here, and put a lot of emphasis on how screwed you are with that deadline. Lynn and R. are both covering their own asses and no one is apologizing and owning up to the mistake. Then have that supervisor take care of the situation right then and there, and THEY need to contact your boss and explain what happened... THEY effed up, THEY need to fix it.

Good luck!

Okay I am here in Georgia but have had my share of issues with Fed Ex. First of all you failed to mention what type of service you scheduled. I am assuming it was overnite but if it was ground delivery I have had a package sit here with a scheduled pickup for 5 days!!!! I was told they contract the drivers so its at their discretion I guess when they want to come and pick it up but leaving a package sitting here for 5 days whether it's ground or not is uncalled for and unprofessional and all I got was We are sorry for the inconvenience.
Scheduling a pickup is also dependent upon time of day. Here if it's after 12:00 p.m. the pickup doesn't happen until the following day. However I have had issues with overnite pickups as well. Basically what it boils down to is that Fed Ex does what they want to do when they want to do it. Those drivers can put anything in there that they want too-alot of them are just plain lazy. However I have come across some really wonderful reps, wonderful drivers, etc but I have come across some really crappy ones too. I tend to prefer UPS over Fed Ex because my experience has been the UPS drivers to try a little harder than Fed Ex and I don't know why that is??? You could try telling them you will report them to BBB (better business bureau) however honestly I don't think they would care. I think alot of times the driver just automatically puts in the system it was cancelled no matter the reason-usually its when they can't find you and normally when they can't find you-its a new driver. Fed Ex has gotten better about the pickups here but in the end its probably because I called and complained each and every single time it happened. They no better now I guess or either contracted a driver that was worth a poo.

Just to clarify as well ground service and a scheduled pickup no matter what time of day doesn't happen until the following business day at least here in Georgia it is that way. Unless you drop it off somewhere like a Fed Ex Kinkos. They charge for pickups-if someone cancelled it does the company still have to pay for it? I think you do so I would tell them you are not going to pay it until they give you some sort of proof as to whom cancelled the pickup.

That's odd. I do a lot of FedEx with our company.

I prefer to drop my packages off at the local office which is less than 5 minutes from my house. We send out a lot of samples that need to get there ASAP and I jsut don't want to take a chance because it is our business = our opportunity lost if a sample does not arrive to a potential customer.

Do you have your tracking number. I ALWAYS keep that and refer to it.

Good luck

Take your AWB (airway bill )number and call to the Customer Service Manager.
Also, if your company sends several packages a month or more than that you should also ask for a Sales Executive to visit you right away; most of the time acct executives help you to solve the issue faster than the CSA Manager.
(I worked there for years........)