T.W.
I am not familiar with this office but I can tell you, I hear so many horror stories in regards to Pediatric offices and it is just sad.
I am not sure if you found a new office, but I cannot resist recommending Crown Point Pediatrics. They are incredible! They have been in the Aurora area for 20+ years and a year ago moved to the Parker area over by SkyView Hospital. They are the most loving group of people on top of the great medical attention. I have never called and not had them get me in the same day, one time they even stayed late so they could see my son. The staff rarely changes and they have a few PAs and RNs on staff as opposed to a lot of offices.
I chose this office based on an interview I requested with them when I was pregnant with my first son 10 years ago with Dr. Roos. I was sold from the moment I walked in and consider a lot of the people there, including Dr. Roos, friends.
Good luck and thanks for sharing the bad egg docs out there with us. You are right we have VERY precious cargo and none of us want to get caught with someone who doesn't treat them that way.