J.K.
Hi T. -
We also use Paw Prints... but we've only been there twice now :-) We have a fairly new dog. I haven't had any problems with them, and they were very helpful on my first visit. Even accomidating us earlier than our appointment.
Their prices were the same as several other places in town too - and they send you reminder cards - always helpful in a busy mom's life!
J.