H.P.
I too have had the same bad experiences with Port. Innov. I have loved them in the past and enjoy their awesome prices, however, I have dreaded my last several visits. I have 3 kiddos and do monthly pics through their first year. My youngest is 10 mo. I went to Clix for Christmas pics b/c I had a coupon. If I hadn't had the coupon, it would have been quite a bit more than Port. Innov. I can't remember exactly how much. They can do more with the pictures though (touching up, backgrounds, etc..), which is nice. Overall, it was a better experience which may be worth the money.
On a side note-
if you plan to bring other kids, their play area is not as big and you can't see it from the photo rooms.