A few days ago, I had a set of 7 curtains listed on craigslist for sale. A woman sent her friend to meet me, and I gave her the curtains, she gave me money. Today I received a rather nasty email from the woman saying that I completely misled her by saying that I had 7 "curtains," which to her implies 14 separate panels (2 panels per set of "curtains"). She wants me to rectify this situation immediately.
I in NO way was trying to be misleading. She asked a few questions about the curtains I had listed, and I replied...but she never asked about the number, so I did not know it was an issue? Her friend didn't ask me anything when we met, so I assumed that the deal was done. But seriously...what the heck? It's not my fault she didn't ask for further clarification (which I don't think was that confusing); it's not my fault she didn't pick them up in person. I am inclined to say buyer beware and tough luck, the deal is done.
What should I do about this? How should I reply??
Thanks, Ladies!! As always, great suggestions, and I really appreciate it. I sent an email, short and sweet, quoting my ad and stating that she misunderstood, and the deal is final. Judging from the tone of her first email, I'm sure I'll get another doozy by tomorrow...but I'll just curse through the computer and ignore it. :)
ETA: And yes, I totally agree that meeting in a public place is best...I never give my address out or meet at my house, and I have a email account only for online "stuff" of this nature.
Have a great night!!
Thats what she gets for sending her friend. Sold "as is" is what I would tell her and there is nothing to rectify. good luck!!
Since she was nasty in her email, I don't think you need to respond. Why keep it going, she was the one who can't read or comprehend, right?
um if you go to target, walmart, or anywhere else and buy curtains they are sold by the panel. so 7 curtains would mean 7 panels. Her problem, not yours.
Sold as is. She should have clarified that with you prior to sending her friend, or had her friend verify it with when she picked the items up.
I always tell people before they take anything away from my house when buying from Craigslist to look it over carefully because there are no returns. I place that in my ads: returns are not accepted - make sure you get what you think you're paying for at pick up! I also try to take pictures of the items in detail so the buyer can see as much from the ad. Make sure you list details, details details.
Remember, there are some people in this world that you cannot please, and who don't take any fault on themselves in situations like this. Don't lose too much sleep over this.
I don't know what type of idiot would take "7 curtains" to mean "7 pair" or "7 sets" of curtains as listed in a CL ad. Her being misinformed or her lack of comprehension skills in reading your ad is really not your problem. I would say something like, "I'm sorry that you're upset, but it seems that you might have misunderstood the ad. Nowhere in it did I indicate that 7 pair of curtains were for sale. I don't feel that I made an error & at this point in time, I feel confident that I followed through with my end of the deal. If there was an issue, your friend should've refused the curtains at pickup, or called you to verify. I'm sorry, but all sales are final."
ETA - I do agree with the poster that says not to respond. She is most likely a person you won't be able to please, so it might be better not to engage her at all. Just a thought.
On a side note, this is why I don't let CL people come to my house, I always meet them in a public place. Last thing I want is some illiterate person with delusions of what they should've received stalking my house.
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Tell her you were very clear about what they were and quantity- we too have had this happen and said sorry, it is no longer our issue. Good luck
She misunderstood your post and that is HER problem.
I would tell her no returns. You are not a store..
She should have picked them up herself..
She can repost them..
I would copy and paste the advertisement and e-mail it to her..then state I'm sorry you were confused I believe my posting was true and correct...
it's not like ebay where you have to worry about negative feedback.
What does she want from you - has she stated she wants to return them or what? I will assume you don't have more. So really - just say you are sorry for the misunderstanding but the deal is done.
GOOD LUCK!!
Let her know that some windows only take 1 piece of fabric as a curtain, So she can cover 7 windows with these 7 curtains, thats it. After all, 7 is an odd number, so it cant be sets of 2. I have a window I have 4 panels on to make a curtain. Its how many pieces you sold, not sets, or enough to cover a window, Or 7..
They sell curtains in the store by the panel(the package says "curtains" not "curtain", i learned this with the 40 windows i had to buy them for. ive never seen curtains sold by the set (which pisses me off as much as buying 2 peice bathings suits, "separately") but the fact that it angers me doesnt mean anything.
You are right, she is wrong.
she should have asked #1, she should have an isue with her friend for not checking #2. her problem not yours.
If you go to Bed Bath and Beyond an buy "a curtain" you mostly get one panel only, unless the package specifies otherwise.
She misunderstood, too bad for her. If she had come to pick them up herself, she could have made sure if was what she was looking for - she chose not to. Her mistake.
Don't feel bad about it.
Whenever I have gone to buy curtains anymore they are sold by the panel. I would have to buy 2 to get a pair of curtains - duh. She is definitely in the wrong. If you do respond I would quote your ad and point out that it does not say pair or pairs anywhere.
I wouldn't reply. It only invites an argument. Anyway, what is she going to do? Report you to the Better Business Bureau?
If you think you're going to continue to receive nasty messages from her, block her email and don't forget to delete your craigslist post :)
If I read that you have 7, I would have imagined 7 panels. If I had any doubt/questions, I would have asked via email before purchasing. Seems like you're handling it fine to me.
Craigslist is a internet garage sale and there are no guarantees. As is is how its done and I think your just fine with the buyer beware. She misunderstood but I don't buy anything or sign anything unless I know for sure what im doing or signing. Imo the deal is done and that's it. Good luck!
We recently had something like this happen. You make the sell and everyone goes away happy..then the next day you get an email that there is a problem and they feel slighted and want a refund. Argh!!
In our situation I emailed back stating the product was seen in person, no one found any fault there in broad daylight. Transaction final!! We never heard back from them.
I say you are in no way responsible. If the woman was concerned she should have showed up herself and asked better questions. Respond back nicely while restating your craigslist post. Tell her thank you for her business and maybe to read over posts and ask more questions next time and to have a nice day. Transaction final!!!
Good luck.
if you think you were very clear in your ad stating the sizes of the curtains and you didn't say 7 sets as apposed to a set of 7 then i'd say i'm sorry you were confused and i will give you your money in exchange for the curtains. if you did in fact mess up i'd ask if she wanted me to come down on the price or just give them back and you give her the money back. it's basicly her fault but i hate misleading others.
