Problem at Post Office...Any Thoughts?

I would call and file a complaint with that po. The postmaster of that facility is Mrs. Gloria Tyson ###-###-####

I had the same problem with the post office in my town. The house that we live in now had been vacant for a couple of years, and its a corner lot. So when we moved in we had the hardest time getting our mail. They just wouldn't deliver it or we would get it 2-3 weeks late. I complained to the post office consumer affairs office about 6-7 times. The local post office 20-30 times. Come to find out the person that normally delivers our mail was on vacation and he had told me that "if the person filling in for him couldn't find the house it wouldn't get delivered"

I would contact the consumer affairs office and let them know how crappy you were treated... and if you do be prepared to hold and hold and hold. If you call the 1-800 ask for the consumer affairs office.

Oh my God! What city is this? I can't believe that someone had the audacity to kick you out b/c your child was crying. My kid has been a total terror while waiting in line, and this has never happened to me. I agree that you should call the news; I'm sure others will want to hear about the terrible treatment you were given.

I totally agree with all the other posts. My initial thought was media - news, print, etc. This is a huge service nightmare. Why the police ever agreed to remove your child is beyond me. I simply would not tolerate this. You can try complaining to the superiors, whoever that may be, but I bet you will get quicker and better results/satisfaction if you contact the media. How awful for all of you.

What did the police say? Get the names of the Manager and write a formal complaint to USPS. Also, seriously, call channel 2 and tell your story. Seriously, they eat this stuff up. I am surprised they did not file an accident report. Your baby hurt himself in their store. Interesting..... I would start emailing the Suntimes. SOmeone will pick up this story!

That is truly unbelievable!! I agree with all the responses...contact the media, your alderman, write letters...nobody should have to take that kind of treatment.

Sounds like a huge overreaction from two employees who are obviously stressed over the holidays and extremely unprofessional. I think that especially in some neighborhoods, people have an abnormally low tolerance for children. Just a completely unrelated example of stressed-out people...I recently had a guy wave me on, scream at me and call me a few bad names because I slowed down in the middle of the street to avoid hitting him while he was jaywalking across the street from a grocery store. I was actually doing him a favor and offering to let him walk in front of my car (illegally) and he was cussing me out! People are just crazy this time of the year, and you and your kids were probably just one last straw in a huge row of people that were stressing the postal employees out. I know it's frustrating when you are professional on your own job and expect others to do the same. It's not fair, and I do think that they should probably be reported...but in the grand scheme of things, the term "going postal" may fit that situation, unfortunately, for you, and it's probably not the first or last time those people will act out at someone else's expense. The less mental energy you can waste on such an outrageous show of unprofessionalism, the better. Even if your kids were tearing up the place, they should have kept their cool...that's just what we're supposed to do at work, right?

Wow - that is incredible. I would definitely report that to the Postmaster General. You can find the number on usps.gov and you can file a complaint via phone or e-mail. They have to contact you to follow up on the complaint. We've had to file complaints about our post office before (not holding our mail and leaving it on the ground when our box got too full, rude customer service) and someone has always replied. Not sure anything was ever done about it, but at least we felt better having filed a complaint.

Also, Chicago's post office was rated the worst in the nation. I guess this is more evidence of that.

I am appalled for you. I am just thinking of all the times my son has had a completely unnecessary tantrum in public and I was just allowed to go about my business. For the manager to tell you to leave because your son is annoying, after he hurt himself on post office property, is the most unbelievable thing I've ever heard. My jaw is still dropped. And for your husband, a FIREFIGHTER, to be escorted out by the police?!?!? Way to thank him for risking his life each day. Unreal. I agree with the posters who say to get this exposed. The Suntimes LOVES stuff like this, they're such rabblerousers. At the very least, register a complaint because you do not deserve to be treated like this. That is just beyond inappropriate. I am so sorry for you. Good luck and I can't wait to hear how this turns out!

If you live in the city, you should have called 311 right away. Since it is after the fact, contact your local alderman/alderwoman and ask to speak with them directly. Let them know exactly what happened and how you were treated.

I am furious. Where you at a post office down town Chicago? I have had some trouble with them before, but nothing like this. You must file a complaint!

For sure tell the post master of the injury that your son received on Postal property and how you were manhandled by he postal workers and the police.

This is an outrage. Who the hell do they think that they are telling you to leave cause your son got hurt in a federal facility. I would do whatever it takes to get a formal appology from the rude workers and the police.

J.

Wow!! That is insane. Personally, since your boy was "hurt" there (well, not really, but the Post Office was the source of his episode), I would take him to the hospital "just to make sure", then send that post office the bill. Threaten to "sue" for harm caused by their office. Mind you, I wouldn't actually go through with it (lawsuit), but I'd just pull their chain too, just to make a point. If they can throw you out for a crying child, you can threaten to sue for harm they caused your child.

OMFG. Are you kidding me? Your husband got strongarmed out of the post office and you were refused service because your three year old was crying? That is like, the lamest thing I've heard in a long time.

I recommend going over as many heads as possible at the post orifice. Failing that, tell the media this story.

Good luck and keep us posted.

PS: The management thought your child crying was "annoying"? What's the post office to begin with, nirvana central?!

My reccommendation is to write a letter of complaint to the Post Master General. You could probably find the information at the post office website. Good luck..I am motified by your story! That sounds completely crazy.

OMG!!! I agree with alerting the media. Also, call a personal injury lawyer and have your son checked out by his pediatrician and dentist. If he has so much as a scratch on his face or a loose tooth for being injured in their facility, I'd sue. Good luck!

Definetly contact the Postmaster General and let them know what happened. We lived across from this postoffice for 2 years and did all of our business posting there. This sort of reaction from them is completely in the norm there. Similar sorts of occurances have happened to me and it is important to report them even if your son wasn't hurt. It's terrible that people feel they can treat others this way.

And I would suggest phoning rather than emailing or writing. It is way to easy for them to ignore this issue and a phone call forces someone to answer it right away. And I would ask for someone in charge to speak with, not the first person who answers the phone.

Good luck!

I know this is going to be hard for you to hear...but next time don't react. It is better to diffuse the situation and not escalate it. In the short run you will feel better about yourself for taking the higher road and on top of that you won't burn any bridges. Now, each time you go to the P.O you will have a painful memory. Take the higher road and the world will be a better place and your child will learn an invaluable lesson....what a wonderful contribution to world peace. Peace is love...don't forget. Everyday, ask yourself "how can I be more loving?".

People make mistakes...the guy at the P.O just made a mistake...he wasn't very compassionate. Next time, apologize with sincerity and you will find compassion in the accusers heart...in other words....you will teach others to be more compassionate if you react with a loving heart.

Hi. I'm new to Mamasource. A friend purchased a tree in my name for Holidays.

I am outraged. I can't believe that happened to you. I don't even know what to say about that. I'm so sorry that happened to you.

I'm not a vengeful person by nature, but my first thought was that just to get back at the manager who seems to be lacking a soul, I would have threatened to sue. I would have gathered names and numbers of the people in the P.O. and made it seem like I was really going to pursue a case...again...just to scare the manager.

I'm the single mother of a nine year old boy who is completely a nine year old boy - slightly inappropriate, gross, way too curious for my liking and maybe even a bit mortifying when we are together in public - which is every single day, but still, no one has ever dared, through all of his insanity to ever hint that he should be removed from a public facility. There was only one instance that I can recall, when my son was very new - six months old or so, that I was told to leave him parked in his stroller at the front of a beauty supply store while I shopped for fear that we might upset the aisles. Mind you, it was the husband/owner of the store that demanded this - the wife/owner was obviously upset and embarassed at her husband. I absolutely lost it and let the man know in very colorful language that he was out of his mind if he thought I was going to leave my offspring unattended by the doorway to avoid the possibility that we might displace a hairbrush or two. I made such a scene that other customers walked out and said that they would never come back.

At the very least, I would forward responses in your favor to the...whatever the big boss of the P.O. is.

When did we become so intolerant that the sound of a child in distress brings out our worst . Again, I am so sorry that you and your family had that experience.

E.
(Chicago)

Call one of the local news channels. they should do a report on this. I would also go back to the post office and try to get the names of the workers and the manager, as well as the security guards name. I'm so sorry you and your family had to go through this. What post office were you in? Keep us posted. Good luck!

Write, call, get someon's attention. Even if your son was completely having a tantrum they should have served you after your husband and son left. I hope that you got their names. I know it can be hard to work in a service industry - often there is little respect given to tellers and the like at those establishments - but rude behavior is rude behavior and shouldn't be overlooked!
One last thing, my hat is off to you for NOT even thinking about suing for a non-issue (regarding the bonk your son had, not the cruddy treatment) - suing is over used for redress in this nation and if you sue the post office its just you (and me!) who will have to pay the higher postage! As a quasi-gov business they have us over the proverbial barrel! Thanks for acting with integrity, even as you let someone know about your justifiable outrage.

I honestly would of been outraged, don't have time for that stuff but would of sure done something about it.